Our Systems Infrastructure Practice enables
organizations to utilize today’s advanced system platforms to
effectively deploy and manage business critical applications.
SERVICE
DELIVERY MODELS
Our services portfolio includes a range of
capabilities that may be delivered using the following service
delivery models:
|
Systems
Integration and Professional
Services. |
|
Managed
Services. |
|
Training
Services. |
|
Staff
Augmentation
Services. |
Engagements can be structured on a time-and-materials basis or
as fixed-cost bids. Work can be performed at the
client site or at Pegasus facilities.
OUR
SYSTEMS INFRASTRUCTURE STAFF
Our skilled
pool of professionals includes senior architects, certified system,
network and database administrators, performance analysts, and
systems engineers. Most
of our senior consultants have over 10 years relevant experience at
Fortune 100 companies.
We have extensive experience in platform, network, and
storage technologies to deliver solutions that make best use of your
existing infrastructure investments¾including
mainframes and high-availability clusters¾to address your unique business
application
needs. We specialize in following platforms:
Unix: Sun Solaris,
AIX, HP-UX, Linux
Enterprise
Platforms: Sun E10K, IBM SP2
High Availability:
HACMP, Clusters
OS/390, AS/400
NT/2000
Pegasus
provides experts in specialized areas such as IBM HACMP and Sun E10K
configuration and support, and in business critical areas such as
Disaster Recovery Planning and Testing.
SYSTEMS
INTEGRATION AND PROFESSIONAL SERVICES
The Pegasus
“Six” MethodologySM enables us to provide Systems
solutions tailored to the unique business needs of our clients. By implementing some or all
phases of this methodology we can deliver and deploy an end-to-end
solution; or we can lend our expertise only to specific activities:
e.g. build of a Proof-of-Concept prototype, or provide a Process
Assessment.
Within the Systems Infrastructure practice we offer
the following capabilities
IT Support Process
Specification and Implementation: Remote and on-site
operations support, 24x7 operations, after hours and weekend
support, monitoring of environments, problem tracking and
resolution, SLAs, alarming and notification, automating support
processes.
Deployment Planning and
Implementation:
Test plans, stress test and loading, on-going support.
Disaster Recovery
Planning and Implementation: Evaluation of
disaster-readiness, creation and exercising of disaster recovery
plans.
Storage
Architectures:
Configuring, capacity planning, and monitoring.
High Availability
Architectures:
Architecting, configuring and deploying highly available
clusters.
Network Engineering and
Management: Evaluation of network design,
capacity planning and testing.
Change
Management:
Migration between operating systems, patch management,
problem tracking and resolution.
Security
Architecture:
Assessment, Reengineering, Specification, and Deployment.
Performance Evaluation
and Tuning:
OS/kernel tuning, network tuning, data throughput tuning.
3rd Party
Tool Customization and Integration: Evaluation of value-added
3rd party tools, installation and configuration.
Training: Documentation of services,
processes and procedures, and staff training.
MANAGED
OPERATIONAL SERVICES
The innovative
Pegasus Insourcing
MethodologySM can be applied to provide role-based managed operational support
services to our clients. A consistently high quality of service
delivery is guaranteed through Service-Level Agreements (SLAs) and
regular reports that track key performance metrics.
Applying this
methodology to our Systems Infrastructure practice we provide
services to support your application development and deployment:
System/Network
Monitoring and Administration: We provide teams who have
experience in a wide variety of operating systems and hardware, to
support the current environment and use their expertise to recommend
improvements.
Help Desk
Support: We can
provide personnel to handle the help desk support calls, logging
problems, resolution of issues, creation of FAQs, and providing
performance metrics of problem tickets.
Service
delivery is managed by experienced Engagement Managers, who serve as
the single-point of contact for client’s management. Depending on the client
needs, the Engagement
Managers may be located onsite. The service delivery team
typically includes a technical lead, and is tailored to the specific
needs of the client.
Services can be onsite or offsite providing up to 24x7
coverage.